The Right Way To Answer The Phone To A New Customer

Every missed cue on a first call can send a new customer straight to your competitor. This quick video breaks down the five-step formula for answering the phone so no lead slips through the cracks.

A dropped call should never mean a lost job.

The quick rundown

• Pick up by the third ring, because callers shopping around move on fast.
• Answer with your business name and your own name so they know a real person picked up.
• Use the caller’s name early to turn a cold enquiry into a warm chat.
• Don’t just quote a price, ask about the job and book the next step on the spot.
• Capture their number first, so a dropped call never becomes a lost job.

Want to go deeper? Read turning missed calls into profit and simple framework for qualifying leads.

Would rather we just handled it? See how we help with lead generation for trades.