What To Say When Customers Change The Job Halfway

A customer asks for ‘just one more thing’ halfway through a job, and what you say next decides whether you get paid fairly or stuck in a row.

The job that ends in a row never sends you a referral.

The quick rundown

• Agreeing verbally to extra work almost always leads to invoice disputes later.
• Use a simple script: agree, then say you’ll price it separately before starting.
• Sending a quick text with the price protects both your cash and your reputation.
• A written quote means there’s nothing to argue about once the job’s done.
• Jobs that end in a row never lead to a referral.

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